Returns and Complaints

Oops! Did your delivery not arrive as expected? Do you want to return the goods? Did something go wrong?

Making a complaint with us is not complicated. You can easily send the parcel to us.

TIP: You can prevent diffuser complaints by regular maintenance (cleaning and descaling). You will usually solve the problem yourself. Complaints due to contamination will not be accepted.

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What to do if you receive damaged goods

If the shipping packaging is clearly damaged, you have the right to refuse the parcel from the carrier.

If the packaging is damaged and you still decide to accept the parcel, draw up a damage report with the driver on the spot, and if possible, take a photo of the packaging.

If the shipping packaging is intact, but our products are damaged after unpacking, follow the complaint instructions above.

Queries regarding complaints

Telephone: +420 552 305 105
Email: reklamace@bewit.love