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General Terms and Conditions
of the business company BEWIT Natural Medicine, s.r.o., for the sale of goods and the provision of digital content and digital services through the online shop located at https://bewit.love
Information you should not miss:
➔ You can choose the payment method and delivery option during the order process.
➔ By clicking the ORDER AND PAY button, you are entering into a purchase agreement with us for the given goods and are obliged to pay us the purchase price.
➔ If we state that the goods are in stock, we undertake to deliver the goods within the time specified in section 11 of these T&Cs.
➔ A consumer customer has the right to withdraw from the purchase agreement without giving reasons within 14 days.
➔ More information about complaints and returns can be found in our complaints policy.
➔ The protection of our customers' personal data is very important to us. Information on what personal data we process, why and how, can be found in the personal data processing policy.
1 WHO WE ARE
BEWIT Natural Medicine, s.r.o.
registered office: Michalská 2030, Slezská Ostrava, 710 00 Ostrava, (hereinafter referred to as the "registered office address") a company registered in the Commercial Register at the Regional Court in Ostrava under file no. C 53597 Company ID: 29443237 VAT ID: CZ29443237 telephone: +420 552 305 105 e-mail: info@bewit.love (hereinafter referred to as the "seller", "BEWIT Natural Medicine, s.r.o." or "we")
Bank accounts for payments from the Czech Republic
Česká spořitelna, a.s. (CZK)
Account number: 3424178359/0800
Fio banka, a.s. (CZK)
Account number: 2500498828/2010
Bank account for payments from Slovakia
Fio banka, a.s. (EUR)
Account number: 000000-2600498876/2010
IBAN: CZ1720100000002600498876
BIC/SWIFT: FIOBCZPPXXX
Bank account for payments from Poland
Account number: 35109017820000000133205437
IBAN: PL35109017820000000133205437
BIC/SWIFT: WBKPPLPP
Bank account for payments from Hungary
Account number: 12092000-01564661-00100002
IBAN: HU18-12092000-01564661-00100002
BIC/SWIFT: UBRTHUHB
Bank account for payments from other foreign customers
CITFIN (multi-currency)
Account number: 1129121/2060
IBAN: CZ4620600000000001129121
BIC/SWIFT: CITFCZPPXXX
2 WHERE TO FIND US
BEWIT Natural Medicine, s.r.o., Michalská 2030, Slezská Ostrava, 710 00 Ostrava (personal meetings are possible at this address by prior arrangement with the seller, on weekdays between 7:30 AM and 3:00 PM).
Telephone: +420 552 305 105
E-mail: info@bewit.love
3 WHAT ARE THE OTHER TERMS THAT ARE REPEATED IN OUR GENERAL TERMS AND CONDITIONS?
digital content, services especially a webinar, webinar recording or other pre-recorded video lectures, e-book, etc.;
electronic address the customer's email address provided in the user account, in the order or in another of our forms;
e-shop our online shop, which we operate on the website https://bewit.love;
purchase agreement an obligation containing a number of rights and obligations - us as the seller and you as the buyer, which we jointly conclude based on your order of our goods and/or services on our website;
Civil Code Act No. 89/2012 Coll., the Civil Code;
entrepreneur a natural person or legal entity that carries out continuous business activity - in its own name, on its own account and for the purpose of achieving profit; we are guided by the principle that a customer who provides their Company ID / VAT ID or company details in the order acts legally with us as an entrepreneur;
seminar a lecture (workshop / training) on a specialised topic taking place offline, allowing personal contact and discussion with the lecturer;
consumer any natural person who acts legally without any connection to their business activity or independent exercise of their profession;
T&Cs these general terms and conditions, i.e. the rules that bind both us and you when concluding a Purchase Agreement;
webinar online video lectures - a live seminar led by a lecturer with the possibility of online discussion with the lecturer;
website the internet address https://bewit.love;
customer that's you, the buyer, whether you are a consumer or an entrepreneur.
4 WHAT WE MUST TELL ALL CUSTOMERS BEFORE CONCLUDING A PURCHASE AGREEMENT
4.1 Seller's authorisation and supervisory bodies. The seller is authorised to sell goods based on a trade licence. Trade licence inspections are carried out by the relevant trade licensing office within its scope of authority. Supervision over personal data protection is exercised by the Office for Personal Data Protection. The Czech Trade Inspection Authority, within its defined scope, supervises compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended.
4.2 Illustrative nature of product photos. All photographs on the website are for illustrative purposes only.
4.3 Goods, price, costs. A description of our goods and services, including their main features, can be found on our website. Prices of goods are stated including VAT, including statutory fees. We do not charge any additional costs for telecommunication means (e.g. if you call us on our phone number, you will only pay your standard call rate).
4.4 Copyright. The offered digital content and/or seminar cannot be recorded, copied or distributed in any other way. All texts, images, graphics and other parts of the digital content and/or seminar are subject to copyright. Copying or sharing any part of the digital content is prohibited. No reproduction of any part of the digital content and/or seminar may be sold or distributed, nor may it be modified or included in any work, especially other works, publications or websites. All printed and/or electronic materials, scripts or any other documents that the customer and/or student receives from us are subject to the same copyright protection.
4.5 Payment options. Specific conditions for payment methods and delivery options are described in more detail during the order process itself. We will deliver the goods to you via the carrier you choose from the options we offer, or you can choose personal collection at our store.
4.6 Binding nature of the order. By submitting an order by clicking the "ORDER AND PAY" button in our online shop, the customer creates a binding order that obliges the customer to pay. The customer has the option to review and correct or change their order before submitting it, as described in more detail in section 8 of these T&Cs.
4.7 Binding nature of the T&Cs. By submitting an order, you also confirm that you have read and agree to these T&Cs.
4.8 Customer's rights from defective performance. The customer's rights from defective performance, or from warranty, and the conditions for their application are described in section 14 of these T&Cs, or in our complaints policy.
4.9 Age. Digital content is intended for persons over 16 years of age, unless otherwise stated in the given case.
5 WHAT WE MUST TELL CONSUMER CUSTOMERS BEFORE CONCLUDING A PURCHASE AGREEMENT?
5.1 Right to withdraw from the purchase agreement. A consumer customer has the right to withdraw from the purchase agreement without giving reasons (unless otherwise stated) within 14 days, which begins to run no later than:
5.1.1 for a purchase agreement, from the day of receipt of the goods; or
5.1.2 for a purchase agreement with delivery in multiple pieces/parts, from the day of receipt of the last delivery of goods; or
5.1.3 for a purchase agreement whose subject is regular repeated deliveries of goods, from the day of receipt of the first delivery of goods;
5.1.4 from the conclusion of the contract, if it concerns the delivery of digital content;
with the proviso that the consumer has the right to withdraw from the purchase agreement even before the time specified in Articles 5.1.1 to 5.1.4 by notifying us of their intention to withdraw from the Purchase Agreement, by any unambiguous statement, for example by filling in and sending the withdrawal form for the Purchase Agreement via the Retino application (select the "Return" option) or by sending an email to our address: info@bewit.love - you can use the sample form, which forms Annex No. 1 to these T&Cs.
5.2 When it is NOT POSSIBLE to withdraw from the purchase agreement. The consumer is not entitled to withdraw from the following contracts:
5.2.1 for the supply of goods that have been modified or created or modified to the customer's wishes or for their person;
5.2.2 for the supply of goods whose price depends on fluctuations in financial markets beyond our control, which may occur during the withdrawal period;
5.2.3 for the supply of perishable goods and goods that have been irreversibly mixed with other goods after delivery;
5.2.4 for the supply of goods in sealed packaging which the consumer has removed from the packaging and which, for health protection or hygiene reasons, are not suitable for return after the consumer has broken the seal, which also applies to audio or video recordings and computer programs if the customer has broken their original packaging;
5.2.5 for transport, for a specific date or during a specific period;
5.2.6 for the provision of services, if they have been provided in full; in the case of performance for consideration, only if it began with the consumer's prior express consent before the expiry of the withdrawal period and the entrepreneur informed the consumer before concluding the contract that the right to withdraw from the contract ceases with the provision of performance;
5.2.7 for the delivery of digital content, if it was not supplied on a tangible medium and was supplied with the consumer's prior express consent before the expiry of the withdrawal period and we informed you before concluding the purchase agreement that in such a case you do not have the right to withdraw from the purchase agreement.
5.3 Consumer's obligation upon withdrawal from the purchase agreement. If the consumer withdraws from the purchase agreement, they are obliged to send back the goods acquired under the purchase agreement from which they withdrew, no later than within 14 days from the moment of withdrawal from the purchase agreement. The consumer customer is obliged to send back or return the goods complete, i.e. including all supplied accessories, all documentation, clean, undamaged and, if possible, including the original packaging, in the condition and value in which they received them. If the contract for the provision of services is withdrawn, where our performance has already begun at the express request of the consumer, and this before the expiry of the 14-day period for withdrawal from the contract, the consumer is obliged to pay us a proportionate part of the price for the performance provided up to the moment of withdrawal from the contract.
5.4 Reduction in the value of goods. In the event of withdrawal from the purchase agreement, the customer is responsible for any reduction in the value of the returned goods or goods sent back, which occurred as a result of handling the goods in a manner other than that necessary to familiarise themselves with the nature, characteristics and functionality of the goods. In the event that damaged or incomplete goods are returned to us, we will offset our claim for damages against the purchase price you request to be refunded. We will always assess each specific case to determine the extent of damage, depreciation of the goods and determine the corresponding reduced value. We will inform you of these steps via the provided electronic address (email) or by phone.
5.5 Return address for goods. Please send/bring the goods back to: BEWIT Natural Medicine, s.r.o., Podnikatelská 878, Ostrava-Hrabová, 720 00 Ostrava. The costs of returning goods upon withdrawal from the purchase agreement are borne by the customer at their own expense.
5.6 Refund of the purchase price. In the event of withdrawal from the purchase agreement within the withdrawal period, we are obliged to refund all money to the consumer, using the same payment method as when the money was received, or to your chosen account without undue delay. Please note that we are entitled to refund your money only once we have received the returned goods from you.
5.7 Complaints. We handle out-of-court consumer complaints via email info@bewit.love.
5.8 Out-of-court dispute resolution. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID: 000 20 869, internet address: https://adr.coi.cz/cs, is competent for out-of-court resolution of consumer disputes arising from a purchase agreement. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the customer arising from a purchase agreement.
5.9 European Consumer Centre Czech Republic. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz is a contact point according to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).
5.10 Reviews. Reviews can be submitted directly on our website or through the websites https://www.heureka.cz and/or https://www.zbozi.cz/. Information on how these reviews are processed through Heureka and/or Zbozi.cz can be found on their websites. Reviews can be submitted by customers whom we have verified to have actually purchased goods from us. More information can be found on our website. More information on how we process reviews submitted on our website can be found here.
5.11 Untrue or incomplete reviews. We reserve the right not to publish customer reviews that are untrue, contain inappropriate language or are unrelated to the purchased goods.
5.12 Product sorting. If you navigate to the product category sorting section on our website, you should know that we use rules for displaying products according to your preferred selection criteria, which you can learn more about on our website.
5.13 Information regarding digital content. We inform consumers that we provide updates to purchased digital content to the extent required by law.
5.14 Damage caused by incorrect or incomplete information. We disclaim any liability for damage caused by incorrect or incomplete information or advice, especially in cases where the achievement of a certain result depends on the activity of the recipient of the advice or other persons, or on uncontrollable facts or chance. We disclaim liability for any consequential damages arising directly or indirectly from any use of video content, which is provided without guarantees of achieving a result.
5.15 We do not provide after-sales service. We inform the consumer that we do not provide after-sales service for our products, especially our aroma diffusers.
6 USER ACCOUNT
6.1 Registration. Based on customer registration via email, carried out on the shop's website, the customer can access their user interface. The user confirms that they have read and agree to these T&Cs and the personal data processing policy. If you decide to cooperate with us as a PARTNER, then our mutual relations are governed by the General Terms and Conditions for AFFILIATE NETWORKING.
6.2 User account. From their user interface, the customer can order goods and digital content and seminars (hereinafter referred to as the "user account") and use the so-called virtual office at www.mybewit.com. Through this user interface, it is also possible to place an order and activate the so-called autoship system, i.e. regular delivery of your selected products. Only natural persons who are of legal age and fully capable of legal acts can create a user account. The customer can also order goods and digital content once without registration directly from the shop's web interface.
6.3 Obligation to provide true and correct data. When registering on the website and when ordering goods and digital content, the customer is obliged to provide all data correctly and truthfully. The customer is obliged to update the data provided in the user account whenever they change. The data provided by the customer in the user account and when ordering goods are considered correct by the seller.
6.4 Necessary maintenance. access to the user account is secured by a username and a strong password. The customer is obliged to maintain confidentiality regarding the information necessary to access their user account. The customer is not entitled to allow third parties to use the user account.
6.5 Option to cancel a user account if not used. We may cancel a user account, especially if the customer does not use their user account for more than 1 year, or if the customer breaches their obligations under the Purchase Agreement as amended by these T&Cs.
6.6 Necessary maintenance. The customer acknowledges that the user account may not be available continuously, especially with regard to necessary maintenance.
7 BEWIT FAMILY LOYALTY CLUB
7.1 Virtual office. By setting up a user account, the customer gains access to a virtual office, discount promotions and the possibility to collect loyalty points, so-called BEWIT points (hereinafter referred to as "BP"). In connection with BP, each customer has a virtual wallet in their user account, where BP are credited in pre-determined situations and debited for purchases in our e-shop. BP are exchangeable for Czech crowns (by sending to the customer's bank account) under the conditions stated in our BEWIT cooperation rules.
7.2 BEWIT points. The customer earns BP by purchasing goods and digital content in our e-shop. For each product, it is stated how many BP will be credited to the customer's user account for its purchase.
7.3 Discounts. If the customer obtains in two consecutive months
7.3.1 300 to 700 BP, they receive an unlimited right to discounts from price list B prices on all purchases. Discounts from price list B prices = up to 15% discount on selected products;
7.3.2 at least 700 BP, they receive an unlimited right to discounts from price list C prices on all purchases. Discounts from price list C prices = up to 30% discount on selected products.
7.4 If the very first order exceeds the set limit for recognising a preferential discount from price list B prices (over 300 BP), the registered customer will pay the price list price for the order and the discount they should have received for the part of the purchase that is above this limit will be automatically credited to their Bewit virtual wallet. This amount can later be used as a credit for another purchase, or they can have it sent to their bank account.
7.5 If the very first order exceeds the set limit for recognising a preferential discount from price list C prices (over 700 BP), the registered customer will pay the price list price for the order and the discount they should have received for the part of the purchase that is above this limit will be automatically credited to their Bewit virtual wallet. This amount can later be used as a credit for another purchase, or they can have it sent to their bank account.
7.6 Further information. An overview of other benefits and discounts that the Customer can obtain for BP is available in the BEWIT company's working rules.
8 HOW TO ORDER AND CONCLUDE A PURCHASE AGREEMENT
8.1 Creating an order. By adding goods and/or digital content to the basket, choosing the delivery and payment method for the selected goods and/or digital content, and filling in contact and billing details, the customer creates their order in the e-shop.
8.2 Characteristics of goods and digital content. The customer is obliged to familiarise themselves with the characteristics, type and recommended method of use of the goods and/or digital content before completing the order. By placing an order, the customer confirms that they have read and understood this information.
8.3 Characteristics of essential oils. Essential oils are intended for aromatherapy by diffusing into the air, e.g. with a diffuser, aroma lamp, or by free evaporation, unless otherwise stated for the goods; these oils can be used a maximum of 3 times a day for one hour; before use by inhalation, it is necessary to test whether the scent causes an allergy, and if so, we do not recommend using the oil. In case of contact with eyes, mucous membranes and skin, it is necessary to dilute the essential oil with vegetable oil and seek medical attention immediately; do not use essential oils for children under 3 years of age. By placing an order, the customer confirms that they have read and understood this information.
8.4 Safety data sheets. The customer is further obliged to familiarise themselves with the safety data sheet according to Regulation (EC) No 1907/2006 of the European Parliament and of the Council of 18 December 2006, which is published with the relevant goods and can be saved to disk (available for download next to the product description). By placing an order, the customer confirms that they have read and understood the safety data sheets relating to the ordered goods.
8.5 Order review. Before completing the order, the customer is allowed to review and change the data they have entered into the order.
8.6 Order submission process. The order is submitted by clicking the "ORDER AND PAY" button and the order process is thus completed. By submitting the order, the customer confirms that they have agreed to these general terms and conditions and have read our personal data processing policy.
8.7 Truthfulness of data entered in the order. The data entered in the order are considered correct by the seller. If, during order processing, it is found that obviously false or incomplete data has been used, we may reject the order, of which you will be notified by email. The customer may be liable for damages caused by intentionally providing false or incorrect data.
8.8 Additional order confirmation by the customer. The seller is entitled, depending on the nature of the order (quantity of goods, amount of the purchase price, estimated transport costs), to request additional confirmation of the order from the customer (for example, by email or telephone) and is further entitled to ask the customer to specify the correctness of the selection of the quantity of goods.
8.9 When is the purchase agreement concluded? The purchase agreement is concluded at the moment of clicking the "ORDER AND PAY" button.
8.10. Order confirmation by the seller. A customer who completes an order will receive an automatic confirmation of order delivery from us to the customer's email address.
8.11 Seller's obligations. By concluding the purchase agreement, we undertake to hand over the purchased goods or digital content to you and enable you to acquire ownership of the goods or digital content, and you undertake to take over the goods or digital content and pay us the price of the goods or digital content.
8.12 Obligations of the seller and buyer of an online webinar. By concluding a purchase agreement for the provision of digital content - access (agreed number of accesses) to participate in a webinar, we undertake to send you an electronic unique link to the webinar and thus enable you to participate in this webinar at the agreed time, and you undertake to pay us the price for access (agreed number of accesses) to participate in the webinar.
8.13 Obligations of the seller and buyer of a webinar recording. By concluding a purchase agreement for the provision of other digital content (e.g. a webinar recording), we undertake to make the digital content available to you in your user account for a period of 12 months from the conclusion of the purchase agreement, and you undertake to pay us the price for the provision of the agreed digital content.
8.14 Seminar. By concluding the contract, we undertake to enable you to participate in the seminar and you undertake to pay us the price for participation in the seminar.
8.15 Buyer's obligations. By concluding the purchase agreement, you undertake to take over the goods and pay us the price of the goods/digital content and/or seminar.
8.16 Copy of T&Cs and withdrawal form. The customer will receive a copy of the concluded purchase agreement, i.e. the current wording of these T&Cs, to the customer's electronic address. The consumer customer will also receive a withdrawal form within the statutory period.
8.17 Means of distance communication. The customer agrees to the use of means of distance communication when concluding the purchase agreement. The costs incurred by the customer when using means of distance communication in connection with the conclusion of the purchase agreement (costs of internet connection, costs of telephone calls) are borne by the customer themselves, and these costs do not differ from the basic rate.
8.18 Telephone order. The customer can also place their order for goods and/or digital content by telephone. A customer who completes an order in this way will receive a confirmation of the order creation from us, including the total price for the goods and the costs associated with packaging and delivery of the goods chosen by the customer, to the customer's email address provided during the telephone call, along with these T&Cs, the complaints policy, the personal data processing policy and the withdrawal form. The purchase agreement is concluded at the moment of delivery of the order acceptance confirmation to the customer's email address provided in the order.
9 PRICE OF GOODS AND PAYMENT METHODS
9.1 Price. All prices of goods and digital content are stated in Czech crowns (CZK) and include VAT. The price of goods and digital content is valid for the period during which it is displayed on the e-shop website, but this does not mean that we cannot conclude a purchase agreement with some of our customers under individually agreed conditions.
9.2 Payment method. You can pay us the price of the goods and any costs associated with the delivery of the goods according to the purchase agreement using the methods listed in the second step of the order (Shipping and Payment), namely:
a. online by payment card;
b. online bank transfer;
c. via PayU;
d. via GoPay;
e. bank transfer;
f. cash on delivery.
The customer chooses the payment method during the order process.
9.3 Deposit for the price of goods. We may require a deposit or other similar payment from the customer.
9.4 Packaging and shipping costs. On our e-shop website, you will also find information about the costs associated with packaging and delivery of goods. The amount of costs associated with packaging and delivery of goods will depend mainly on the chosen carrier and the place where the goods will be delivered (e.g. Czech Republic, Slovakia, etc.).
9.5 Price for delivery of goods. Together with the purchase price, the customer is obliged to pay us any costs associated with packaging and delivery of goods and any surcharge for the chosen payment method. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of goods. Before the binding completion of the order, the customer will be informed of the final price including packaging and shipping costs.
9.6 Discounts on the price of goods. Any discounts on the price of goods provided by us to customers cannot be combined.
9.7 Unrealistic price of goods. In the event of an unrealistic price of CZK 0 (zero Czech crowns) or a highly unmarketable price, where an unmarketable price is considered to be a price below our purchase price, we reserve the right to remove this item from the order. The customer will be informed of this fact at the customer's electronic address.
9.8 Invoice format. We agree that invoices will be sent electronically to the customer's email address.
10 DELIVERY OF WEBINAR AND DIGITAL CONTENT, SEMINAR
10.1 Webinar. In the case of a webinar, the subject of the purchase is considered to be received by the customer at the moment the customer receives an email to the electronic address provided when placing the order, a unique link to launch the purchased online webinar. You will receive the unique link to launch the webinar from us no later than 2 working days before the webinar takes place.
10.2 Webinar recordings, video content and other online courses. In the case of other digital content, the subject of the purchase is considered to be received by the customer at the moment the customer is enabled to view the webinar recording or other digital content in the user account (usually for a period of 12 months from the conclusion of the purchase agreement).
10.3 Link validity. Please note that the link to launch digital content is valid only for the period indicated for the given purchased product in the user account (usually for a period of 12 months from the conclusion of the purchase agreement). The customer is therefore obliged to use access to the digital content within this period.
10.4 Internet connection. Please note that to participate in a webinar and/or access digital content, you must have a sufficient internet connection, the necessary hardware and updated device software.
10.5 Digital content format, software and device. Please note that the purchased digital content will be in the form of an online streaming service, or a video format available online, or educational material in .pdf.
10.6 Seminar. We will inform you of the location of the seminar via the customer's email address, no later than 7 days before it takes place. A student may cancel their participation in the course no later than 30 days before the start of the Course. In such a case, the full amount paid will be refunded. If the period is shorter than 30 days and at the same time no later than 15 days before the start of the Course, they are entitled to a refund of 50% of the course price. The organiser is entitled to cancel the course no later than 30 days before its start; in such a case, they will refund the full amount already paid to the Student. To participate in the examination for the purpose of obtaining the professional qualification Aromatherapist 69-043-H, the Student is obliged to provide a doctor's certificate of health fitness, not older than 3 months on the day of the examination. If the Student does not provide a certificate of their health fitness, no later than on the day of the examination, they will not be allowed to participate. If the doctor finds the Student not to be medically fit, they are entitled to a refund of the examination fee.
11 EVERYTHING YOU SHOULD KNOW ABOUT GOODS DELIVERY
11.1 Goods delivery time. If the goods are stated to be in stock, we usually dispatch the goods with a delivery time of 3 working days from receipt of the order, and we undertake to deliver the goods within a maximum of thirty (30) days from the conclusion of the purchase agreement. Sometimes it can happen that goods marked "in stock" sell out in a short period of time. If a situation arises where the goods are out of stock and we are unable to deliver your ordered goods within the specified time, we will contact you to agree on further action. Nevertheless, we always try to prepare and deliver the order to the customer as soon as possible within the stated delivery time.
11.2 Shipping method, personal collection. The customer has the option to choose delivery of goods to any address via our contracted carrier at the shipping price stated during the order process, or they can pick up the goods in person at the store.
11.3 Receipt of goods. When transporting goods to a consumer customer, the goods are handed over by us at the moment the carrier hands over the goods to the customer at the place of delivery (usually the first door/gate/entrance at the delivery location specified by the customer). At the moment of receipt of the goods by the customer, the risk of damage and accidental deterioration of the quality of the purchased goods passes to the customer. In the case of personal collection of goods by the customer, the goods are considered delivered at the moment of receipt by the customer or another person designated by the customer.
11.4 Costs of special transport method. In the event that the transport method is agreed upon based on a special request from the customer, the customer bears the risk and any additional costs associated with this transport method.
11.5 Repeated delivery and associated costs. In the event that, due to reasons on the customer's side, it is necessary to deliver the goods repeatedly or in a different way than specified in the order, the customer is obliged to pay the costs associated with repeated delivery of the goods, or the costs associated with a different delivery method.
11.6 DAMAGE that may arise to the seller due to non-acceptance of goods. If the consumer customer does not accept the goods upon delivery by the carrier, the goods are subsequently returned to the Seller, and at the same time the consumer customer does not withdraw from the purchase agreement within 14 days of the unsuccessful delivery of the goods, the seller is entitled to demand from the customer the costs charged by the carrier for the delivery of the goods back to the seller. This cost represents damage to the seller, which arose from the breach of the customer's legal obligations within the meaning of Section 2913 (1) of the Civil Code. The seller is also entitled to charge a storage fee for the goods in the amount of CZK 200 (in words: two hundred Czech crowns) and is further entitled to withdraw from the purchase agreement.
11.7 Non-acceptance of goods in relation to an entrepreneur. If the entrepreneur customer does not accept the goods upon delivery by the carrier, and the goods are subsequently returned to us as the seller, we are entitled to demand from the entrepreneur customer the costs charged by the carrier for the delivery of the goods back to our address. This cost represents damage to the seller, which arose from the breach of the entrepreneur customer's legal obligations within the meaning of Section 2913 (1) of the Civil Code. The seller is also entitled to charge a storage fee for the goods in the amount of CZK 200 (in words: two hundred Czech crowns) and is further entitled to withdraw from the purchase agreement.
11.8 Possibility of SETTING OFF claims. The right to reimbursement of storage costs for goods and the right to compensation for damages due to breach of the customer's legal obligations under this part of the T&Cs may be unilaterally set off by us against the customer's right to a refund of the purchase price, in accordance with Section 2913 of the Civil Code.
11.9 Customer's obligation upon receipt of goods. The customer is obliged to inspect the goods upon receipt and ascertain their properties (especially whether the customer has received the correct type of goods, whether the goods have the agreed quality, whether the goods in their packaging contain everything that they should according to the instructions). In case of visible damage to the shipment by the carrier, the customer is obliged not to accept such a shipment from the carrier at all. We are not responsible for damages caused by the carrier, or late delivery of goods, regardless of the reason for the delay.
12 RESERVATION OF OWNERSHIP
12.1 Full payment of the purchase price. We reserve ownership of the goods to customers until full payment of the purchase price according to the relevant purchase agreement. This means that if you do not pay the purchase price, you will not become the owner of the given goods.
12.2 Reservation against entrepreneur customers. For entrepreneur customers, we reserve ownership of the goods until all receivables we have against them are paid. The customer is obliged to handle the goods with reservation of ownership with due care and to insure them at their own expense sufficiently, in case of damage to the value of new goods.
13 WITHDRAWAL FROM THE PURCHASE AGREEMENT
13.1 Consumer's right to withdraw from the contract. The consumer customer's right to withdraw from the purchase agreement is governed by the provisions set out in section 4 of these T&Cs.
13.2 Entrepreneurs do not have the right to withdraw from the contract in the same way as consumers. Entrepreneur customers have the right to withdraw from the purchase agreement, which is allowed by the relevant legal regulations. An entrepreneur customer does not have the right to withdraw from the purchase agreement without giving reasons within 14 days of delivery of the goods; this right belongs only to a consumer. Provided that the entrepreneur customer returns the goods to us and it is not an exercise of rights from defects according to the Civil Code, we are entitled to charge storage costs for these goods according to points 10.8 and 10.9 of these T&Cs and at the same time we will ask the entrepreneur customer to take back these goods.
13.3 Unavailability of goods. We are entitled to withdraw from the purchase agreement due to out-of-stock goods, or due to the unavailability of the ordered goods. Furthermore, we may withdraw from the purchase agreement especially if the customer has not paid the purchase price properly and on time or has refused to take over the goods.
13.4 Gift. If a gift is provided to the customer together with the goods, webinar and/or digital content, the gift agreement between us and the customer is concluded with the condition subsequent that if the customer withdraws from the purchase agreement, the gift agreement regarding such gift becomes ineffective and the customer is obliged to return the provided gift to us together with the goods.
13.5 Withdrawal from digital content. After payment for the ordered digital content, which was made available to the consumer by sending a unique link to launch it, it is not possible to withdraw from the purchase agreement or cancel the purchase agreement in any other way. We informed the customer of this fact before concluding the purchase agreement.
13.6 Withdrawal from a webinar. For a webinar that was made available to the consumer by sending a unique link to launch it, the consumer has the right to withdraw until the start of the webinar broadcast. This withdrawal must be demonstrably made before the start of the webinar broadcast, stating that they will not participate in the webinar.
13.7 New webinar date, cancellation. In the event that an online webinar is cancelled due to reasons on our part, we will inform you of a replacement webinar as soon as possible. In the event that we do not arrange a replacement webinar and/or you are unable to attend the webinar on the replacement date, we will refund the full purchase price of the webinar, provided it has already been paid by you.
13.8 Goods sold as a discounted set represent a single subject of purchase, even if itemised into individual products on the invoice. Individual products forming a set cannot be returned separately within the scope of withdrawal from the purchase agreement. In the event of withdrawal from the contract, the customer is obliged to return the complete set.
14 WHAT IF THE GOODS ARE DEFECTIVE
14.1 Reference to the Civil Code. The rights and obligations of the contracting parties regarding rights from defective performance are governed by the relevant generally binding legal regulations (especially Sections 1914 to 1925, 2099 to 2117 and 2161 to 2174 of the Civil Code).
14.2 Reference to the complaints policy. Further rights and obligations of the parties related to our liability for defects in goods and/or the provision of digital content are regulated in our complaints policy.
15 PERSONAL DATA PROTECTION
15.1 Personal data processing policy. The protection of our customers' personal data is very important to us. The rules for handling personal data and the rules for sending commercial communications are regulated in our personal data processing policy.
15.2 Cookies. We use so-called cookies, which may be stored on the end device (either with consent or to protect our legitimate interests). The customer can set their preferences directly on our website, where they will find information about the use of cookies.
16 FORCE MAJEURE
16.1 What is force majeure. For the purposes of these T&Cs, force majeure is considered to be any event independent of the will of Solidify 3D that prevents the fulfilment of its obligations and that could not have been foreseen or its consequences averted or overcome. Force majeure is considered to be, in particular, natural disaster, fire, explosion, floods, earthquake, terrorist attack, war, strike or other events (including situations caused by the spread of COVID-19) that are beyond the control of the contracting parties.
16.2 Exclusion of seller's liability. For the duration of force majeure, BEWIT Natural Medicine, s.r.o. is not liable for non-fulfilment of its obligations under the purchase agreement, or these T&Cs.
16.3 Outage during a webinar. In particular, a server outage during a webinar, independent of the will of BEWIT Natural Medicine, s.r.o., may be considered force majeure. Given that we unfortunately cannot combat such a situation, you are not entitled to compensation or a refund of the purchase price of the webinar or digital content in such a case. At the same time, however, we are obliged to ensure the fastest possible restoration of the server.
17 GIFT VOUCHERS
17.1 Definition of the term. A Gift Voucher (hereinafter referred to as "Voucher") is an electronic voucher issued by BEWIT Natural Medicine, s.r.o. (hereinafter referred to as "Seller"), which entitles its holder (hereinafter referred to as "Holder") to a one-time purchase of goods or services offered in the Seller's online shop at https://bewit.love (hereinafter referred to as "E-shop"), up to the nominal value stated on the Voucher.
The Voucher is not a payment instrument or electronic money within the meaning of legal regulations; it merely represents the Holder's contractual right to draw the corresponding value within the Seller's E-shop.
17.2 Purchase of a Voucher. A Voucher can be purchased through the E-shop in a similar way to other goods. After payment of the Voucher price, it is sent electronically to the customer's email address provided in the order, in the form of a unique alphanumeric code (PDF document or other electronic form).
By sending the Voucher, the contract for its purchase is considered fulfilled.
The Voucher can be used by any person who presents it at the time of purchase. The Seller is not responsible for the loss, misuse or unauthorised use of the Voucher after its delivery to the customer.
17.3 Validity and redemption of the Voucher. The period during which the Voucher can be redeemed is always stated on the specific Voucher.
The Voucher can be redeemed when purchasing in the E-shop by entering the unique code in the shopping cart. The value of the Voucher will be deducted from the total order price.
The Voucher can be redeemed for a purchase of the same or higher value. If the purchase value is higher than the Voucher value, the Holder will pay the difference using the chosen payment method.
After the expiry of the Voucher's validity period, the right to redeem it ceases, without the Holder being entitled to a refund of its value.
17.4 Restrictions on use. The Voucher cannot be exchanged for cash, set off against receivables against the Seller, or used to purchase other gift vouchers.
The Seller reserves the right to refuse to redeem the Voucher in case of reasonable suspicion of its counterfeiting, unauthorised modification or other fraudulent interference.
17.5 Withdrawal from the contract and complaints. A consumer who has purchased a Voucher through the E-shop has the right to withdraw from the contract within 14 days of its delivery, provided the Voucher has not yet been redeemed. Withdrawal can be made in writing via the Seller's contact details.
After the Voucher has been redeemed (i.e. used for a purchase), it is no longer possible to withdraw from the contract for its purchase.
In the event that the customer withdraws from the contract for the purchase of goods or services, the payment for which was made via a Voucher, any refunded performance will be provided in the form of BEWIT Points (loyalty points), which will be credited to the customer's BEWIT Virtual Wallet. The number of credited BEWIT Points will correspond to the value of the refunded amount.
17.6 Tax and accounting aspects. The Seller applies the tax regime for the issuance and use of Vouchers according to Act No. 235/2004 Coll., on Value Added Tax, especially the provisions on multi-purpose vouchers.
For the customer as a consumer, the Voucher has the nature of a prepaid service; a tax document (invoice) is issued only upon the actual purchase of goods or services for which the Voucher was redeemed.
17.7 Final provisions. By purchasing a Voucher, the customer confirms that they have read and agree to the T&Cs.
For questions not regulated by this article, other provisions of the General Terms and Conditions and applicable legal regulations of the Czech Republic shall apply mutatis mutandis.
18 WHAT YOU SHOULD KNOW AT THE END
18.1 What law governs our legal relationship? The legal relationship between us will be governed by the legal order of the Czech Republic, especially the Civil Code. This also applies in the case of the existence of a so-called international element. However, we are aware that a consumer customer cannot be deprived by this choice of the protection afforded to them by the provisions of the legal order of the country where they have their habitual residence.
18.2 Commitment to respect consumer rights. In the event of an unintentional conflict between the provisions of these T&Cs and statutory consumer protection regulations, these provisions shall take precedence and the seller undertakes to comply with them accordingly.
18.3 Invalid or ineffective provision of the T&Cs. If any provision of the T&Cs is or becomes invalid or ineffective, the invalid provisions shall be replaced by provisions whose meaning most closely approximates the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions.
18.4 Exclusion of the Vienna Convention. The contracting parties agree that they expressly exclude the application of the UN Convention on Contracts for the International Sale of Goods (also known as the Vienna Convention), in accordance with Article 6 of this Convention.
18.5 Disputes and jurisdiction. The contracting parties further agree that for the resolution of any disputes arising from the purchase agreement where an international element is present, the locally and substantively competent courts of the Czech Republic for the Ostrava district shall always have jurisdiction. This does not affect consumer rights under special legal regulations. The contractual language is Czech.
18.6 Archiving of the purchase agreement. The purchase agreement, as amended by the T&Cs, is archived by us in electronic form and is not accessible to third parties.
18.7 Withdrawal form. An integral part of these T&Cs is the withdrawal form, which constitutes Annex No. 1.
18.8 If we agree on different terms for concluding the purchase agreement. The provisions of the T&Cs are an integral part of the purchase agreement. Provisions deviating from the T&Cs can be agreed upon in the purchase agreement. Deviating agreements in the purchase agreement take precedence over the provisions of the T&Cs.
18.9 Necessity of accepting the T&Cs for concluding the purchase agreement. Acceptance of these T&Cs is voluntary, but it is necessary for the customer to create a user account or an order.
18.10 Validity of the T&Cs. These T&Cs are valid from 29.5.2023 and supersede the validity of previous terms and conditions.
